Accessibility

CompleteEd strives to make our site  accessible to all of our customers. Read on to see how.

Compatibility

We have built this site for screen reader and text-only browsing capability. If you use different software and are experiencing problems browsing this site, please let us know.

External Links

All the external links on this site open in a new window, so you won't lose your original page when you click on them. This includes links to CompleteEd secure online account services through our affiliate, NorthStar, and secure card application pages.

Skip navigation

We've installed a skip navigation facility for customers who use screen readers.

You can activate this facility by pressing ALT and 2 simultaneously.

Then, if you're browsing our standard site:

• ALT and 0 - Access key details
• ALT and 1 - Home page
• ALT and 2 - Skip navigation

If you're in online account services:

• ALT and 0 - Access key details
• ALT and 1 - Skip to your account(s) overview
• ALT and 2 - Skip navigation
• ALT and 3 - Go to left hand menu

How to use access keys with common browsers:

Internet Explorer 5+: Hold down the ALT key and select the number of the access key, then press ENTER.

Internet Explorer 4: Hold down the ALT key and select the number of the access key.

Internet Explorer 5+ for Mac: Hold down the CTRL key and select the number of the access key.

Netscape 6+: Hold down the ALT key and select the number of the access key.

Mozilla: Hold down the ALT key and select the number of the access key.

Accessibility

Optimize the way you view your web browser

If you have difficulty in reading the CompleteEd web site on your screen, you may be able to change the settings on your browser to help you improve their visibility.

How to change visibility features

The following suggestions to improve the visibility of web pages will apply to any site that you visit. However, you may find that not all pages within a site are compatible. The images on the screen will not be affected. These instructions have been tested with Internet Explorer versions 6 and 7.

To apply the font and color changes below permanently:

• on the 'Tools' menu, click 'Internet Options'
• on the 'General' tab, click on 'Accessibility'
• click in each of the three boxes to show ticks
• click 'OK'.

Text with a sans serif font (such as Arial) is easier to read than a serif font (such as Times New Roman). To change the text font:

• on the 'Tools' menu, click 'Internet Options'
• on the 'General' tab, click 'Fonts'
• in the 'Web page font' and 'Plain text font' lists, choose the fonts you would like to use
• click 'OK'.

To enlarge the text:

• on the 'Browser' menu click 'View'
• click 'Text size'
• choose the size of text.

Combinations of fonts, typefaces and background colors used in web page design may result in text being difficult to read. However, you can choose settings to suit you. For example black text on a yellow background gives a distinct contrast. To change the text color and background color:

• on the 'Tools' menu, click 'Internet Options'
• on the 'General' tab, click 'Colors'
• deselect the 'Use Windows Colors' tick box
• select the box next to 'Text' and choose a color
• click 'OK'
• select the box next to 'Background' and choose a color
• click 'OK'.

To prevent graphics from appearing on web pages:

• under 'Tools', click 'Internet Options'
• on the 'Advanced' tab, scroll down to the 'Multimedia' heading
• click on the graphics options ('animations', 'videos' and 'pictures') to remove the ticks
• click on 'Apply', and then click on 'OK'
• if graphics still appear, select 'View' then 'Refresh' from the toolbar, or press F5.

To change the size of the window:

• click 'View' then 'Full Screen' from the toolbar, or press F11.

There are other options to tailor web pages that help make them easier to read. These may be found under the 'Tools' menu:

• click on 'Internet Options'
• select the 'Advanced' tab
• choose from the options available to improve visibility.